Privacy Policy

Last updated: January 2025

1. Introduction

Stone Island Clearance Box ("we", "our", or "us"), operated by our luxury fashion distribution network, is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you order our clearance boxes containing authentic Stone Island items.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

  • Name and contact details (title, first name, last name)
  • Email address
  • Phone number
  • Delivery address (address line 1, address line 2, city/town, postcode, county)
  • Size preferences for clothing items
  • Payment information (processed securely by our payment partners)

2.2 Technical Information

We may also collect technical information about your device and your use of our website, including:

  • IP address
  • Browser type and version
  • Operating system
  • Pages visited and time spent
  • Referral source

3. How We Use Your Information

We use your personal information for the following purposes:

  • To process and fulfill your clearance box order
  • To communicate with you regarding your order status
  • To arrange delivery of your items
  • To provide customer support
  • To comply with legal obligations
  • To improve our services and product offerings

4. Legal Basis for Processing

We process your personal information on the basis of:

  • Contract: To fulfill our obligations under the purchase agreement
  • Legitimate Interest: To provide and improve our services
  • Legal Obligation: To comply with applicable laws and regulations
  • Consent: When you have given us explicit consent

5. Information Sharing

We may share your information with:

  • Delivery Partners: Courier services to deliver your clearance box
  • Payment Processors: Secure payment processing services
  • Customer Support: To assist with your order inquiries
  • Legal Authorities: When required by law or regulation

We will never sell your personal information to third parties.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure payment processing
  • Access controls and authentication
  • Regular security assessments

7. Data Retention

We retain your personal information for as long as necessary to:

  • Process and fulfill your order
  • Provide customer support
  • Comply with legal obligations
  • Resolve any disputes

Typically, we retain order data for 6 years after the completion of your purchase.

8. Your Rights

Under data protection law, you have the following rights:

  • Access: Request a copy of your personal information
  • Rectification: Request correction of inaccurate information
  • Erasure: Request deletion of your personal information
  • Portability: Request transfer of your data to another provider
  • Objection: Object to the processing of your personal information
  • Restriction: Request limitation of processing

9. Cookies

We use cookies and similar technologies to:

  • Remember your preferences and size selections
  • Analyze website usage
  • Improve user experience
  • Provide personalized content

You can control cookie settings through your browser preferences.

10. Third-Party Services

Our website may contain links to third-party services, including:

  • Payment processing services
  • Delivery and courier services
  • Customer support platforms

These services have their own privacy policies, and we are not responsible for their practices.

11. International Transfers

Your personal information may be transferred and processed in countries outside the European Economic Area (EEA). We ensure that appropriate safeguards are in place to protect your data.

12. Protection of Minors

Our services are not intended for persons under 18 years of age. We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

14. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Email: privacy@stone-rescue.uk

Address: Stone Island Clearance Box, Customer Support, United Kingdom

Phone: +44 20 7946 0958

15. Complaints

If you believe we have not processed your personal information appropriately, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

ICO Website: https://ico.org.uk

ICO Phone: 0303 123 1113

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